Refund policy

Refund & Returns Policy

At Kallatra Dryfruits, we sell perishable food products — dry fruits, nuts, dates, seeds, chocolates, snacks and beverages. For food-safety and hygiene reasons, and because we cannot verify how a product is stored or handled once it leaves us, we do not accept returns or offer refunds on delivered items once they have been received and accepted.

We still want you to be completely happy with your order, so please read the points below.

Damaged, wrong, or missing items
If your order arrives damaged or leaking, contains the wrong item, or something is missing, we'll make it right:
- Email us within 24 hours of delivery at orders@kallatradryfruits.com.
- Include your order number and clear photos of the product and the packaging.
- Once verified, we'll arrange a replacement or a refund for the affected item(s).

Order cancellations
Orders can be cancelled for a full refund only if they have not yet been packed or dispatched. Once an order has shipped, it can no longer be cancelled. To request a cancellation, email us as soon as possible with your order number.

Quality concerns
Quality matters to us. If you're not satisfied with the quality of a product, contact us within 24 hours of delivery with your order number and photos, and we'll review it on a case-by-case basis.

Refunds (when applicable)
Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process and reflect the amount.

Not eligible
For hygiene and safety reasons, opened or partially consumed items, and products damaged due to improper storage after delivery, cannot be returned or refunded.

Questions? Email us at orders@kallatradryfruits.com.