Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Kallatra Dryfruits ("we", "us", "our") collects, uses and protects your information when you visit or order from kallatradryfruits.com.

1. Information we collect
- Order details: your name, email, phone number, billing and shipping address, and payment information (processed securely by our payment provider).
- Device & usage data: IP address, browser type, and how you interact with our site, collected automatically through cookies and similar technologies.
- Support information: any details you share when you contact us for help.

2. How we use your information
We use your information to process and deliver your orders, take payments, provide customer support, prevent fraud, improve our site, and — where you've agreed — send you offers and updates.

3. Who we share it with
We share information only with trusted service providers that help us run the store, including:
- Shopify (our e-commerce platform)
- Our payment provider (e.g. Razorpay) to process payments
- Shiprocket and delivery partners to ship your orders
- Google and Meta/Facebook for analytics and advertising
We may also disclose information if required by law. We do not sell your personal information.

4. Cookies
We use cookies to keep the site working, remember your cart and preferences, and understand how the site is used. You can control or disable cookies in your browser settings, though some features may not work properly without them.

5. Data retention
We keep your order information for our records and to meet legal requirements. You can ask us to delete your personal data at any time (subject to any legal obligations to retain it).

6. Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at the email below.

7. Children
Our site is not intended for anyone under 18, and we do not knowingly collect information from children.

8. Changes & contact
We may update this policy from time to time. For any questions or requests, email us at orders@kallatradryfruits.com, or write to: Kallatra Dryfruits, Shop No 325, Nawab Building, Dr D N Road, Fort, Mumbai 400001, India.